Eligibility and Conditions for Returns
Salsify Innovations (“we,” “our,” “us”), the proud owner of Stylezmingle, is passionate about providing users (“you,” “your”) with a pleasurable and exciting shopping experience. We prioritize providing an exceptional shopping experience for all our customers. If you receive an item that is damaged or defective, we deeply regret the inconvenience and are committed to resolving the issue swiftly. Should you wish to return or exchange an item, please reach out to our customer service team within 48 hours of receiving your order. In the case of receiving an incorrect item, kindly notify us immediately so we can assist you with a return or exchange. Please ensure that all items are in their original condition, with packaging, labels, and invoices intact, as these are required for returns.
Steps for Returning an Item
- Contact Support : Reach out to our customer service team within the specified time frame.
- Initiate Return : Provide the necessary order details to begin the return process.
- Follow Instructions : We will guide you through the steps to return the item.
- Return Receipt : After receiving the returned item, we aim to process your refund or exchange within 5-7 business days.
- Customer Satisfaction : Our priority is to make your return process as smooth and efficient as possible.
- Prompt Resolution : Rest assured, your return will be handled with care, ensuring your satisfaction.
Return Shipping Details
Generally, customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- Mistakes on Our Part : If an incorrect or damaged item is received, we will cover the return shipping costs.
- Customer-Initiated Returns : If you are returning an item for any other reason, the return shipping will be at your own expense.
- Recommended Shipping : We suggest using a reliable service to return your item safely.
- Shipping Process : Our aim is to ensure the return process is as simple and hassle-free as possible for you.
By following these guidelines, we work to ensure that your return experience is seamless and efficient.
Refund Process and Timeline
Refunds will be issued to the original payment method used for the purchase. Once we receive and inspect the returned item, we will process your refund within 5-7 business days. You will be notified via email once the refund is complete, so you can rest assured it’s being handled. We are dedicated to processing refunds promptly, ensuring your peace of mind and satisfaction with our service. If you have any concerns or questions about your refund status, feel free to reach out to our customer support team for further assistance.
Non-Returnable Items
Certain items are not eligible for return due to their nature or condition.
- Intimate Apparel : For hygiene reasons, items such as underwear, socks, and swimwear are non-returnable.
- Sale Items : Items purchased on sale or during promotional events may be excluded from our return policy.
- Personalized Products : Customized or personalized clothing and accessories are not eligible for return unless defective.
- Worn or Altered Items : Items that have been worn, washed, altered, or damaged are non-returnable.
Please review product descriptions carefully before completing your purchase to ensure eligibility for returns.
Get in Touch with Us
If you need assistance or clarification regarding our Returns and Refunds Policy, don’t hesitate to contact us.
- Customer Service : Our team is available to help with any concerns you may have.
- Email Us : Reach out to us directly at salsifyinnovations@gmail.com for fast support.
- Your Satisfaction : We are committed to resolving any issues and ensuring your experience with us is positive.
- Ongoing Support : Whether you need help with a return, refund, or exchange, our team is here to provide the best possible service.
Your satisfaction is paramount, and we will ensure you have the support you need to enjoy your shopping experience from start to finish.
